Privacy Policy
Docklands Carpet Cleaners Privacy Policy
This Privacy Policy explains how Docklands Carpet Cleaners collects, uses, stores and protects your personal data in connection with our carpet and upholstery cleaning and related services. It applies to all Docklands Carpet Cleaners customers and prospective customers in our service area, as well as visitors who contact us with enquiries or requests for quotations.
We are committed to handling your personal data in a lawful, fair and transparent way and to complying with all applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act.
Personal data we collect
We may collect and process the following categories of personal data when you use our services, communicate with us or visit our website:
Identity and contact details, such as your name, address, property access details if relevant, and any other contact information you choose to provide.
Service and booking information, such as details of the services you request, dates and times of bookings, instructions about access to your property, and information about the condition and type of flooring or upholstery to be cleaned.
Payment and billing information, such as billing address and payment transaction details. We do not store full payment card details when payments are processed through secure third party payment processors.
Communication records, such as emails, online enquiries, messages and notes of telephone conversations, including any feedback, queries or complaints you submit to us.
Technical and usage data, such as basic information about how you interact with our website or online booking tools. This may include anonymised or aggregated data such as pages visited and approximate location based on IP address. We do not seek to identify individuals from this type of data unless required for security or legal reasons.
Any other information you voluntarily provide to us when you request a quote, make a booking or otherwise interact with Docklands Carpet Cleaners.
Lawful bases for processing your data
We will only process your personal data when we have a lawful basis to do so. Depending on the context, we rely on the following lawful bases:
Contract. We process personal data as necessary to enter into and perform a contract with you, for example to provide a quotation, confirm a booking, deliver cleaning services at your property, issue invoices and manage payments.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests and these interests are not overridden by your rights. This can include scheduling and managing appointments, improving our services, keeping appropriate business records, and exercising or defending legal claims.
Legal obligation. We process personal data where we are required to do so under applicable laws and regulations, for example for tax and accounting requirements or to respond to lawful requests from authorities.
Consent. On some occasions we may ask for your consent, for example for certain types of marketing communications. Where we rely on consent, you may withdraw it at any time, and we will stop processing your data for that purpose.
How we use your personal data
We use the personal data we collect for the following purposes:
To provide quotations, respond to enquiries and manage your bookings and appointments.
To deliver our cleaning and related services at the scheduled time and location and to follow any specific instructions you have given.
To issue invoices, process payments and maintain accurate financial and service records.
To communicate with you about your bookings, any changes to our services and any issues that may arise.
To improve our services, for internal administration, quality control and staff training.
To send you service related information and, where permitted by law or based on your consent, to send you relevant marketing or promotional messages about our services. You can opt out of marketing communications at any time.
To comply with legal obligations, resolve disputes and enforce our terms and conditions.
Data retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements.
In general, we retain customer and service records for a period that allows us to respond to queries, handle repeat bookings and comply with statutory retention periods under tax and accounting laws.
Where we have collected your data based on consent for marketing purposes, we will retain that data until you withdraw consent or we determine that it is no longer needed for the relevant purpose, subject to any overriding legal obligations.
When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be associated with an identifiable individual.
Data processors and sharing of personal data
We may share your personal data with carefully selected third party service providers who act as data processors on our behalf. These processors are only allowed to use your personal data in accordance with our instructions and are required to protect it in line with data protection laws.
Examples of processors we may use include:
Payment processing providers to handle secure transactions.
Accounting or invoicing platforms to manage billing and financial records.
Scheduling, booking or customer management systems to organise appointments and service delivery.
IT support providers who maintain our systems, security and data backup solutions.
We may also share personal data where required by law, regulation or a lawful request from a public authority, or where necessary to establish, exercise or defend legal claims.
We do not sell your personal data to third parties.
International transfers
If we use service providers that are located outside the United Kingdom or the European Economic Area or that store data in other countries, we will take steps to ensure that your personal data receives an adequate level of protection. This may include using standard contractual clauses or relying on other recognised safeguards permitted under data protection law.
Security of your personal data
We take appropriate technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include access controls, secure storage, staff training and regular review of our information security practices.
While we take reasonable steps to secure your data, no system can be completely secure. You should also take care when sharing information with us and avoid sending sensitive data where it is not necessary.
Your data protection rights
Under data protection laws, you have a number of rights in relation to the personal data we hold about you. These rights may be subject to certain conditions and legal exemptions but typically include:
Right of access. You have the right to request confirmation that we process your personal data and to receive a copy of that data, together with certain information about how it is used.
Right to rectification. You have the right to request that inaccurate or incomplete personal data be corrected or updated.
Right to erasure. In some circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent.
Right to restriction. You may request that we restrict the processing of your personal data in certain situations, for example while we are verifying its accuracy or assessing an objection you have raised.
Right to object. You can object to our processing of your personal data where we rely on legitimate interests as the legal basis, including for direct marketing. We will stop processing unless we have compelling legitimate grounds that override your interests, rights and freedoms or where processing is needed for legal claims.
Right to data portability. In certain circumstances, you may request that we provide you with the personal data you have given us in a structured, commonly used and machine readable format, or that we transmit it to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed. We would, however, appreciate the chance to address your concerns directly in the first instance.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will apply from the date it is published and will replace previous versions. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.
